IT Help Desk Support
Job No:
Shermco114
Location:
Regina, SK
About the Organization
Shermco Industries is the largest independent electrical testing and maintenance service company in North America, serving energy, industrial and utility customers across the U.S., Canada and other select international markets.
About the Opportunity
A IT Help Desk Support you will:
- Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
- Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
- Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
- Diagnose and resolve minor network issues (e.g. LAN access).
- Recognize and escalate deeper and more complex issues to the IT Manager.
- Troubleshoot software, hardware, and network issues.
- Where necessary, assist with installing network interface cards, hubs, switches, network cabling, and so on.
- Participate in moves, adds, and changes to network and systems access for new, departing, or promoted/demoted employees.
- Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process.
- Prioritize work orders/help desk tickets according to severity.
- Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
- Attend and/or conduct training sessions for end users; create training materials for end users (e.g. FAQ sheets).
- Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
- Compile, maintain, and file all repair records, reports, and other documents as required.
- Always maintain a high degree of professionalism, courteousness, and client service.
Qualifications:
- High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
- CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
- 1-2 years of direct work experience in a help desk support capacity.
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Experience with Intel-based desktops, laptops, Mobile devices.
- Experience with Microsoft Windows 7 & Windows 10, Office applications, etc.
- Knowledge of help desk management software tools.
The following personal attributes will facilitate your success in this position:
- Sound judgment to escalate issues to senior members within the help desk organization.
- Excellent written, oral, and telephone communication skills.
- Able to communicate in user-friendly language.
- Knowledge of computer workstation setup.
- Exceptional multi-tasking abilities and prioritization skills.
- Strong customer service mindset.
- Team player able to work under pressure.
About the Benefits
Shermco employees love their jobs. The supportive environment, room for growth, team oriented work ethic, and frequent social events mean that working for Shermco isn't about the daily grind; it's something else entirely. Shermco has been a preferred supplier for more than two decades for clients in the mining, oil and gas, utility, steel, and pulp and paper industries across North America and in select international markets. Shermco offers excellent salaries as well as several other benefits including, but not limited to, the following:
- Professional development and training opportunities
- Flexible work environment
- Comprehensive benefits package
- Overtime compensation
- Community involvement opportunities
- Shermco Social Club sponsored events, including parties, BBQs, and more..
Shermco is a growing company, intent on expanding and diversifying its operations, which means that there are numerous opportunities for advancement and professional growth within the corporation.
Shermco thanks all applicants for their interest, however only those applicants selected for an interview will be contacted. Please apply online.
